💝
2023 : l'année de la redéfinition
Nous avons redéfini la marque avec un tout nouveau design et une nouvelle approche.
🌟 Nos valeurs fondamentales
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💎 Qualité
Each product is carefully selected to ensure the highest quality standards.
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❤️ Passion
We treat every customer with enthusiasm, offering the most attentive service.
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🌍 Durabilité
We are committed to environmental protection and sustainable development, preserving our planet.
💫 Notre mission
Chez Lannée, nous pensons que chaque instant mérite d'être chéri. ✨ Nous nous engageons à créer pour vous des expériences uniques et merveilleuses, afin que la vie soit remplie de chaleur et de joie. 💝
✨ Notre histoire ✨
Fabriquer chaque instant avec amour et passion.
Shipping & Returns
Shipping & Returns
Quiet packaging, considered delivery, and a return process that respects your time.
Shipping
We currently ship to the United States and Canada. Orders are processed within 1–2 business days (excluding weekends and public holidays) after your order confirmation email. You will receive a tracking notification once your order leaves our atelier.
Where we ship
| Region | Standard shipping | Free shipping over | Delivery |
|---|---|---|---|
| United States (contiguous 48 + DC) | $5.99 USD flat | $50 USD | 6–12 business days |
| US Remote — Alaska, Hawaii, Puerto Rico, USVI | $12.99 USD flat | — | Varies by carrier; timelines are estimates and not guaranteed |
| Canada (main provinces) | $5.99 USD flat | $50 USD | 6–12 business days |
| Canada Remote — Yukon, Northwest Territories, Nunavut | $15.99 USD flat | — | Varies by carrier; timelines are estimates and not guaranteed |
Delivery times are estimates and may be affected by carrier delays, weather, or customs processing.
Tracking
Once your order has shipped, you will receive an email with a tracking link. Tracking updates may take 24–48 hours to appear in the carrier's system.
Customs, duties and taxes
The price you see is the price you pay. We handle customs clearance before delivery, so there are no extra charges at your door.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, please photograph the package, the label and the piece before wearing it, and send everything to support@lannee.shop within 7 days of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Returns
We want you to love what you wear. Because we do not offer direct exchanges, please confirm your colour and fabric choice carefully before ordering. If a piece is not right, you are welcome to return it for a refund under the policy below.
Return policy
- Unworn, unwashed items in their original packaging
- Original tags attached
- Returned within 14 days of delivery
- Items must be in original condition
How to start a return
- Write to support@lannee.shop with your order number
- Receive your return authorisation and return address
- Package the item securely with original packaging and tags
- Ship the package using a tracked carrier and keep the tracking number
- Refund processed within 3–5 business days of receipt
Return shipping
For US orders, we provide a prepaid return label for defective or incorrect items. For change-of-mind returns, return shipping is the customer's responsibility.
Refunds
Refunds are processed within 3–5 business days after we receive your return, credited to your original payment method. Your bank may take additional time to show the credit. The original shipping fee is non-refundable unless the return is due to our error.
Items received damaged or incorrect
If you received your order damaged or incorrect, please photograph the package, the label, and the item before wearing it, and send everything to support@lannee.shop within 7 days of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Questions about your order? Write to us at support@lannee.shop. We typically reply within one business day.